I had wanted to take a family trip to Italy for a long time. Finally, we did it and I owe so much to Carissa for making our vacation everything we hoped for and more. We went from Venice to Rome to Positano over 12 days and every part of it was wonderful. The amount of time she put into helping us plan everything was really appreciated. The hotels, tours, flights, restaurants...everything was thought out based on what we wanted to experience. The one and only time there was a snafu, Carissa was on it. Literally on a Sunday at 6:00 AM her time, she was on the phone with the car service who supposed to be picking up in Naples. It was a simple mistake on their part, and Carissa figured out and made sure our driver was there. I couldn't believe that she was there to help us on Sunday morning like that. My family is now thinking about doing another European trip and for sure our first call will be Carissa.